Mayo Clinic Social Media Network

Presented at the 2018 Mayo Clinic Social Media Network Annual Conference

"Rachel Haviland presented on how chatbots are being and can be used in healthcare. This is easily worth an entire blogpost just on this topic.

The formative question from her talk was "What journey do we want to take our patients on?”

She framed the ways in which chatbots can support a sense of caring and luxury and immediate thoughtful care, how chatbots can potentially support relationship building. She also discussed some of the risks, the pros and cons."-

Patricia Anderson

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